General Privacy Policy
At Elevated Strata Management Pty Ltd, trading as Elevated Strata Communities, we are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and protect your Personal Information.
Personal Information
What is Personal Information?
The term “Personal Information” refers to any information that identifies you or could reasonably identify you. Examples include:
- Name, address, and contact details
- Lot number, unit entitlement, and strata plan details
- Financial details such as levy contributions and arrears
- Correspondence related to your property or Owners Corporation
Why We Collect Personal Information
We collect Personal Information to:
- Maintain accurate strata rolls and minute books
- Send notices of meetings, distribute minutes, and issue levy notices
- Manage repairs, maintenance, and insurance claims
- Recover unpaid levies and address by-law breaches
- Facilitate correspondence with contractors, legal advisors, and regulatory bodies
- Fulfill statutory obligations under the Strata Schemes Management Act 2015 (NSW) or other relevant legislation
- Ensure effective communication with owners, tenants, and stakeholders
Without this information, we may be unable to provide essential strata management services to your scheme.
How We Collect Personal Information
We collect Personal Information through:
- Direct interactions (e.g., email, phone, or in-person communication)
- Publicly available sources (e.g., government registers)
- Real estate agents, solicitors, or previous strata managers when buying or selling a lot
- Rental agents if you let your property
- Our website or online forms
- Statutory processes (e.g., strata searches)
In most cases, we will require your explicit or implied consent to collect, use, or disclose your Personal Information.
Use and Disclosure of Personal Information
We use your Personal Information for purposes such as:
- Managing Owners Corporations and maintaining common property
- Arranging insurance, legal advice, and compliance with by-laws
- Addressing maintenance and repair issues
- Preparing and distributing meeting agendas and minutes
- Submitting information to government agencies, such as the NSW Strata Hub
We may disclose your Personal Information to:
- Contractors and service providers for property repairs or maintenance
- Insurance companies, solicitors, and legal advisors
- Government authorities as required by law
- Prospective purchasers of your lot for necessary financial certificates
All third-party providers are required to adhere to the same privacy principles we follow.
Website and Anonymous Data Collection
Our website may collect clickstream data, including:
- Your IP address, browser type, and operating system
- Pages accessed and time spent on the website
- Search terms and referring URLs
We use this information for statistical purposes and to improve your experience. Cookies may be used to enhance functionality; you can disable them in your browser settings, although this may limit functionality.
Google Analytics may be used to track website traffic. By using our website, you consent to Google’s data processing as described in its Privacy Policy. Links to third-party websites are provided for convenience, and we encourage you to review their privacy policies.
Accuracy and Security of Personal Information
Ensuring Accuracy
We rely on the accuracy of the Personal Information you provide. Please inform us of any changes to ensure our records are up-to-date. You can update your information by contacting us.
Protecting Your Information
We take reasonable steps to safeguard your Personal Information from misuse, loss, or unauthorized access. Access to your data is limited to employees and contractors who need it to perform their duties. Records are securely stored and disposed of when no longer required.
Accessing and Correcting Your Personal Information
You may request access to your Personal Information by contacting us. We will generally provide access unless:
- It poses a serious risk to health or safety
- It infringes on another individual’s privacy
- It is unlawful or relates to ongoing legal proceedings
If we deny your request, we will provide written reasons.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website. Continued use of our services constitutes your agreement to any changes.
Complaints and Enquiries
If you have concerns or complaints about how we handle your Personal Information, please contact us. We aim to resolve complaints within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
- Phone: 1300 363 992
- Website: www.oaic.gov.au
Contact Us
For any enquiries about this Privacy Policy or to update your Personal Information:
- Email: privacy@elevatedstrata.com.au (Attention: Privacy Officer)
- Mail: Privacy Officer, Elevated Strata Communities, PO Box 1141, Rosebery NSW 1445
Liability Disclaimer:
This policy aligns with obligations under the Strata Schemes Management Act 2015 (NSW) and applicable privacy legislation. Correspondence to Elevated Strata Management Pty Ltd is deemed correspondence to the Owners Corporation, and records are retained as required by law.